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Your order has been received and we are preparing your DNA Collection Kit.

Your DNA Collection Kit has been shipped. Kits may take up to 10 business days to arrive after shipping.

Once your receive your DNA Kit, prepare your DNA samples and send them back in the provided returns packet. 

Your DNA sample has arrived safely at our lab. Samples are scanned upon arrival, however they may take up to 8 weeks to be processed, in the meantime they are stored in a safe and controlled environment. 

During preparation, our scientists inspect your sample. Then, we inactivate any DNA-chopping enzymes in your saliva by heating up your sample in an incubator for 2 hours at 50° Celsius.

It’s time to free your DNA from the cheek, gum, and white blood cells in your saliva. Once done, we copy your DNA millions of times, before cutting it up into many pieces, cleaning it, and measuring it.

On to genotyping! Thanks to this technology, we’re able to read around 600,000 letters in your DNA, which power your DNAPACK results. We use probes (like tiny strips of DNA velcro) to turn your sample into knowledge.

Using powerful computers and software, scientists on our analysis team have received your raw data from the lab and are making sense of it.

During analysis, colors are translated into your DNA letters and important quality control happens. This is the final step before your reports are produced.

The extracted DNA data is converted into easy to read reports, to help you easily discover the secrets of your DNA.

You will receive an email from us when your results are ready.

Questions?

Here are some of the most common questions we get asked

Your DNA Collection Kit will be dispatched to you following confirmation of your order. Please allow 10 business days for delivery.

Our DNA Collection Kit consists of a two simple mouth cheek swabs, rub one on each side (no blood or spit required). Then, mail the sample back to the our lab for analysis.

Currently on average results will take 4-6 weeks to process once samples have been received. We will send you an email as soon as your results are ready to explore.

Please note processing times may vary due to high volume.

You will be notified when your results are ready. Your DNA Reports will be added to your account and they will be available for you to view at any given time.

If your DNA Collection Kit is damaged or lost during shipping, please contact us to discuss a replacement kit at [email protected].

Customer Support - Email: [email protected]

Copyright 2019 © DNAPACK - All rights reserved. Our DNA Testing is for scientific, educational and nutritional information only and is not intended to be a substitute for professional medical or clinical advice. If you have a question about a medical issue, please see your doctor.

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